Oshi Casino Privacy Policy

Who Controls Your Data

Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao, and operating oshi24.com under gaming licence OGL/2023/174/0082, is the controller of the personal data you provide when you register and play at Oshi Casino. Any question about how your data is handled should be directed to the contact provided at the end of this policy.

Your Rights and How Consent Works

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), we collect and process your personal data based on your consent. Express consent is obtained for sensitive information, including the identity documents you submit for verification, such as a driver’s licence, passport, or provincial photo ID card, together with a utility bill or bank statement as proof of address. Implied consent applies to routine account and gameplay data necessary to operate your account. We also process certain data to meet legal obligations, including anti-money laundering reporting tied to deposits and withdrawals.

You have the right to access the personal data we hold about you, request correction of inaccurate information, and withdraw consent for processing that is not required by law, subject to the effect this may have on your ability to use your account. If you are a resident of Quebec, the Act respecting the protection of personal information in the private sector (Law 25) additionally gives you the right to request de-indexation of your personal information from search results generated by our systems and the right to data portability, meaning you can request your data in a structured, commonly used format.

If you believe your data has been mishandled, you may file a complaint with the Office of the Privacy Commissioner of Canada. Quebec residents may instead, or additionally, file a complaint with the Commission d’accès à l’information du Québec.

Sharing Your Data with Third Parties

We share personal data only with parties directly involved in operating your account. Payment processing partners receive the transaction data necessary to complete deposits and withdrawals made through Visa, Maestro, Mastercard, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, or Tether (USDT). Identity verification services receive the documents you submit, including your driver’s licence, passport, or provincial photo ID card, and your proof of address, solely to confirm your identity and age. Game providers, including BGaming, Pragmatic Play, Netgame, Bfgames, Evolution Gaming, Ezugi, Pragmatic Play Live, BetGames, and Spribe, receive the gameplay data required to run each round and calculate outcomes. We do not sell personal data to advertisers or unrelated third parties.

Purposes, Transfers Abroad, and Cookies

Data collected at registration (your name, date of birth, email address, and chosen currency), during payments (transaction records and payment method details), during verification (identity documents), and automatically through technical logs and cookies is used to operate your account, process transactions, prevent fraud, and meet regulatory reporting obligations. Because Dama N.V. and several of our service providers are located outside Canada, personal data may be transferred and stored outside the country. Where this occurs, we rely on contractual safeguards with each processor to maintain a comparable standard of protection to what PIPEDA requires.

Cookies on oshi24.com fall into three categories: essential cookies required for login and cashier functions, performance cookies that measure site usage, and marketing cookies used to personalize promotional content. You can adjust cookie preferences through your browser settings; disabling essential cookies may prevent you from logging in. Marketing emails, including bonus offers and reload notifications, are sent only with your consent under Canada’s Anti-Spam Legislation (CASL), and every marketing message includes an unsubscribe link.

What Data We Collect, Retention, and Contact for Data Requests

We collect the data you provide at registration, the payment details associated with each deposit and withdrawal, the identity documents submitted for KYC verification, and technical data such as IP address, device type, and session logs generated automatically as you use the site. We retain account and transaction records for as long as your account remains open and for a period afterward as required to meet anti-money laundering and financial record-keeping obligations tied to our licence. After that retention period expires, records are deleted or anonymized. If you close your account, data tied to open financial obligations, such as a pending withdrawal or an active bonus wagering requirement, is retained until that obligation is resolved.

To request access to your data, correction of an error, or to exercise any other right described above, contact [email protected]. Include your registered email address so we can locate your account and respond to your request.