Contact Oshi Casino

What to Have Ready Before You Reach Out

Before contacting our support team, sign in to your Oshi account so an agent can pull up your details immediately. For deposit or withdrawal questions, have the transaction date, the amount, and the payment method (Visa, Maestro, Mastercard, or the cryptocurrency used) on hand. For bonus questions, note which promotion you claimed and the date it was credited. For account access issues, be ready to confirm the email address registered to your account. If your enquiry involves identity verification, gather your driver’s licence, passport, or provincial photo ID card, along with a utility bill or bank statement, before starting a chat, since the agent will likely ask for these documents to move your request forward.

Live chat is the fastest channel for time-sensitive issues such as a stuck deposit or a login problem. Email is better suited to document-heavy requests, such as submitting KYC files or disputing a bonus calculation, since it allows attachments and a written record of the exchange.

How to Reach Our Team

The table below lists every channel currently confirmed for Oshi Casino, with typical response times for Canadian players.

We do not currently publish a phone support line. Live chat and email cover the full range of account, payment, and bonus enquiries, including document-based KYC verification submitted as email attachments.

Support Email and Operating Hours

For enquiries that require documentation or a written trail, contact [email protected]. This is also the address to use if you need to unlock your account after repeated failed login attempts, confirm which email is on file, or query the exclusion list for bonus wagering. Both live chat and email operate 24 hours a day, seven days a week, across all Canadian time zones, including Canadian public holidays. Live chat connects to a human agent in real time at any hour, while email responses are targeted within 24 hours of receipt regardless of when the message is sent.